Frequently Asked Questions
Answers to common questions. For more assistance call toll free 1-866-300-9546.
About Four Hands Art Studio
Both our production facility and art gallery is located in Austin, TX. If you find yourself in the area, drop in for a tour!
Call us toll free at 1-866-300-9546, or send us an email.
Our full mailing address is:
Four Hands Art Studio
4401 Freidrich Lane
Building 2, Suite 200
Austin, TX 78744
The Gallery and Design Center is open Monday - Friday, 10:00 am – 5:00 pm
Orders & Pricing
Yes, we offer special pricing to trade professionals. Request Service to get started.
Yes, we offer volume discount on top of our trade pricing. Contact your account manager for bulk order pricing.
We do not offer free samples. You can order product samples at cost through your account manager. View our products here.
All artwork is made to order by artisan framers and printmakers. Orders typically ship 15 days after the order is placed.
Four Hands Art Studio provides customization for every order. Occasionally, this can increase production time. Talk to your account manager for a custom order quote.
Payments
We accept payment by credit card, including American Express, Visa, Discover, and Mastercard. If you wish, you may pay by wire transfer or check.
We do not set up Net-30 terms.
Start by completing the registration process. An account manager will reach out to you to finalize your account setup. Next, Download and fill out the credit authorization form and email it back to your account manager.
Shipping
Your order will ship directly from Austin, TX.
All orders are shipped by FedEx Ground (arrives 3-4 business days) unless you indicate otherwise when you place your order.
We also offer Expedited (arrives in 1-2 business days) and Overnight (arrives next business day) delivery options.
Your account manager will email you tracking information as soon as the order goes through shipping. This typically takes 15 days after an order is placed.
Yes, contact your account manager for international orders.
We apologize that your order was damaged during transit. Please notify us for a replacement or contact your account manager. We’ll request photos of the damage to your artwork and the shipping box it arrived in as well as your shipping order number.
If you are not delighted with your artwork, please return it in its original packaging within 14 days and notify us that you are sending your artwork back. Once we receive it, we will email you with confirmation and details about your refund. Please allow up to 7-10 business days for processing.
Art Programs
We are always on the lookout for talented artists. We provide art for many national retailers and custom art solutions for interior design professionals.
Please email our Creative Director with a link to your website and/or Instagram. If you do not have either please send 2-4 digital images (small .jpg file will work) of your work that best represents your style.
If you are sending artwork for printing we need a high resolution file. A .TIF file at 300 PPI at the actual print size is required. Please use Dropbox or another file sharing service to send the files.
