Frequently Asked Questions
About Four Hands Art Studio
Where is Four Hands Art Studio located?
Orders & Pricing
Do you offer trade discounts?
Yes, we offer special pricing to trade professionals. Request Service to get started.
Do you offer volume discounts?
Yes, we offer volume discount on top of our trade pricing. Contact your account manager for bulk order pricing.
Can I order a free sample?
We do not offer free samples. You can order product samples at cost through your account manager. View our products here.
How quickly will I get my order?
All artwork is made to order by artisan framers and printmakers. Orders typically ship 15 days after the order is placed.
Can I customize my order?
Four Hands Art Studio provides customization for every order. Occasionally, this can increase production time. Talk to your account manager for a custom order quote.
Payments
What forms of payment do you accept?
We accept payment by credit card, including American Express, Visa, Discover, and Mastercard. If you wish, you may pay by wire transfer or check.
We do not set up Net-30 terms.
What do I need to set up payment?
Start by completing the registration process. An account manager will reach out to you to finalize your account setup. Next, download and fill out the credit authorization form and email it back to your account manager.
Shipping
From where does my order ship?
Your order will ship directly from Austin, TX.
How is shipping handled?
All orders are shipped by FedEx Ground (arrives 3-4 business days) unless you indicate otherwise when you place your order.
We also offer Expedited (arrives in 1-2 business days) and Overnight (arrives next business day) delivery options.
How can I track my package?
Your account manager will email you tracking information as soon as the order goes through shipping. This typically takes 15 days after an order is placed.
Do you ship to international destinations?
Yes, contact your account manager for international orders.
My order arrived but it was damaged – How do I get it replaced?
We apologize that your order was damaged during transit. Please notify us for a replacement or contact your account manager. We’ll request photos of the damage to your artwork and the shipping box it arrived in as well as your shipping order number.
Art Programs
I am an artist; what kind of artwork are you looking for?
We are always on the lookout for talented artists. We provide art for many national retailers and custom art solutions for interior design professionals.
I am an artist; how can I submit my work for consideration?
Please email our Creative Director with a link to your website and/or Instagram.
I need to send print ready files, what are your file requirements?
If you are sending artwork for printing we need a high resolution file. A .TIF file at 300 PPI at the actual print size is required. Please use Dropbox or another file sharing service to send the files.